FAQ

When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on  your location, but typical shipping times are:  

USA: 3-4 business days  
International: 5-15 business days 

All orders get FREE shipping

After placing your order, you’ll receive confirmation email. Once your order has been shipped, a tracking number will be sent to your email.

If your order has not yet shipped and you would like to request a refund, please contact our customer support. Once an order has been shipped, all sales are final. If you receive a defective item or are not satisfied with the quality, please reach out.

TRAP.STUDIO.NYC@GMAIL.COM

 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 

If the shipping address was correct, get in touch with us at TRAP.STUDIO.NYC@GMAIL.COM with your order number or contact us on Instagram @trapstudionyc